Firms not doing enough to keep talent: recruiter

Written by Kelvin on June 4, 2008 – 2:39 pm -

Business Times - 29 May 2008
 

They don’t expect top staff to just up and go but reality dictates otherwise 

By LEE U-WEN

THE drawback of a buoyant economy is that companies today are too focused on hiring talent and not doing enough to keep it, says a senior recruitment executive.Many Asian companies do not have proper succession planning in place should a key person suddenly decide to depart for greener pastures, and this lack of foresight could hamper plans for the future, said Christine Greybe, managing director of Hong Kong-based DHR International Asia.

DHR is an executive search provider with 46 offices worldwide, including a small set-up in Singapore.

Ms Greybe told BT: ‘I would say that 90 per cent of our clients contact us not because they need to back-fill a position, but because there’s a vacancy. And we’re talking about director, vice-president and chairman levels. They haven’t put any plans in place around succession.’

While companies may argue that they do not expect top staff to just pack up and go, the ‘reality’ is that CEOs are human and can resign whenever they want, she said.

A recent survey of almost 5,000 senior executives by Boston Consulting Group (BCG) revealed that while managing talent was rated a top priority, just 40 per cent of respondents said that they were actively addressing the challenge

The reason boils down to problems such as a lack of resources in funding or manpower that companies devote to HR.

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Ms Greybe said: ‘There is very high demand in the market right now. This is a candidate-type market. Top talent will be attracted to other employers, and vice-versa.’

Bringing in the best foreign talent to work in Singapore is no longer as easy as before, she said. Many companies here face an uphill battle when it comes to helping expatriates meet their children’s education needs.

‘It’s very difficult to get a place in an international school due to the lack of places, and that’s one of the biggest limiting factors for our clients,’ Ms Greybe said. ‘It’s not that the candidate is unwilling to move to another country, or that companies are unwilling to relocate people or pay the money to bring them over, it’s the fact that it’s difficult to even make it happen in the first place.’

In the short-term, she suggested that the government take a more pro-active approach to ensuring that there are enough school places for children of expatriates. This could be done by setting up a state-funded school for foreign students, or making it easier for them to go to existing local schools.

In April, the American Chamber of Commerce said that it would set up a committee to study school admission for its members’ children, after many said that they were unable to move key employees to Singapore because their children could not be guaranteed a place in an international school.

Last November, United World College of South-east Asia said that it would build a new campus at Tampines by 2010.

Meanwhile, on concerns among locals that foreigners are eating into their opportunities in the job market, Ms Greybe chose to see things from a different perspective.

‘Singapore has been able to sell itself as a family-friendly destination with a good environment and lifestyle,’ she said. ‘So what is happening is that more regional headquarters are now being based in Singapore.’

What this means is that companies are ‘forced’ to send people here because major firms around the world are heading to Singapore.

‘Sometimes, it’s not just about job creation,’ said Ms Greybe. ‘Rather it’s because of job relocation.’


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It’s the salary, stupid - or is it really?

Written by Kelvin on April 28, 2008 – 3:04 pm -

Business Times - 26 Apr 2008
 

Two studies by HR consultancy firms give their take on why employees quit

By CHUANG PECK MING AND NISHA RAMCHANDANI

(SINGAPORE) Is pay the best way to retain talent and raise staff performance? Or are non-monetary factors such as career prospects and engagement more important?

The debate on these questions has grown hotter as the global battle for talent intensifies. And it continued yesterday, with two studies offering seemingly opposite conclusions.

A study by human resources firm Hewitt Associates shows the top reason employees in Asia quit is ‘external inequity in pay’. And 70 per cent of the ‘best employers’ - more than for any other factor - see a big link between improved performance and higher pay.

But according to another study by Robert Walters, 38 per cent of employees the recruitment consultancy polled in Singapore said they would feel compelled to walk out the door if they faced limited career prospects. One in four said they were likely to leave if they did not feel appreciated by their boss.

When it comes to pay and perks, just one in five of the employees would throw in the towel, according to the Robert Walters survey, which covered 6,300 workers globally, including 1,415 Singaporeans.

Indeed, Singaporeans would seem happier with their pay than workers elsewhere. The Hewitt study shows 42 per cent of employees here are dissatisfied with their compensation, against 54 per cent for Asia as a whole.

More employees are unhappy with their pay in Australia (52 per cent), China (71), Hong Kong (51), India (44) and Japan (73).

Still, money figures strongly in the minds of Singaporean workers - perhaps more than many others in the region.

Robert Walters’ survey shows Singapore workers to be the most bonus-driven in Asia - 3 per cent of them would resign if they were disappointed with their bonus, compared with less than one per cent of Australians and New Zealanders, just over one per cent of Malaysians and 2.5 per cent of Hong Kongers.

Hewitt principal Nishchae Suri said that to keep employees happy and make them stay, pay must not only be fair but must be seen to be fair in terms of the job and compared to the pay of other employees. Employers in Asia are generally doing a bad job at this, according to him.

While Asian employers have ‘increased investment’ in compensation, they are ‘not yet’ getting the ’strategic and financial results’, he said.

Poor communications on the part of employers is the chief culprit, especially with the new breed of talent that seeks to switch jobs every other year wants complete transparency, is increasingly competitive and eager for fast promotion.

Still, the debate is far from settled. Robert Walters reckons employers should put their money into career progression.

‘Investing in career progression is one of the most important things that any employer can do to retain staff,’ said Mark Ellwood, managing director of Robert Walters Singapore. ‘While pay is important, far more vital to staff is knowing how their job will develop. Paying out the biggest bonuses and highest salary won’t guarantee that staff will stay put.’


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The case for succession planning

Written by Kelvin on April 3, 2008 – 10:10 am -

Business Times - 01 Apr 2008
 

The case for succession planning

By KATHRYN YAP

SUCCESSION planning for senior executive positions is a long-established and well-regarded management tool. It’s undeniable that advance planning can smooth out the business disruptions caused by inevitable executive transitions. Yet, while succession planning appears prominently on the priority lists of most C-Suite teams and boards of directors, the actual task of succession planning is too often pushed aside or into the future as companies attend to business matters that are seemingly more pressing.

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That’s true in Asia, as it is across the global marketplace. When corporations are operating under normal business conditions, without a succession crisis looming, succession planning tends to be an under-utilised strategy.

Of course, a crisis situation - such as an imminent or recent executive vacancy, a severe business downturn, or a major crisis of confidence within the investor community - will bring the succession topic to the top of a board’s agenda. Without such a crisis, however, succession planning remains a business priority that somehow never quite gets included in this month’s meeting agenda.

Evidence suggests that this lack of succession planning is a global problem. Some 24 per cent of corporate directors who participated in a 2007 survey by Thomson Financial revealed that they had not engaged in succession planning for their chief executive in more than one year. A full 10 per cent of the directors said they had never discussed CEO succession plans.

A separate study by PricewaterhouseCoopers and Corporate Board Member magazine found that 35 per cent of the board directors surveyed are dissatisfied with their company’s succession plans, primarily because the topic is not regularly included in the board’s agenda.

The case for succession planning is strong. Succession planning fosters continuity, increasing the likelihood that the company’s leadership vision, core strategies and corporate values will be uninterrupted if and when there is a change in the most senior leadership.

Unplanned, reactive changes in top leadership are highly disruptive, and can create negative repercussions throughout an organisation.

Succession planning is especially critical in the Asia-Pacific area, given the business opportunities, talent supply-and-demand pressures and other market dynamics present in the region. Asia-Pacific countries are expected to enjoy the world’s strongest economic growth during 2008, and for the foreseeable future.

Corporations of all sizes are implementing near-term and long-term growth strategies to capitalise on this opportunity. That corporate reliance on tapping the Asia-Pacific’s growth has only increased as the US and other major global economies face recessionary pressures and financial retrenchment.

But the shortage of top-tier executive talent in the Asia-Pacific region presents a significant stumbling block for these corporate growth ambitions. Employers are accessing talent from around the globe to fulfil leadership needs, and the related costs are not insignificant.

Salaries in the Asia-Pacific area have been rising dramatically, and the region’s workers are again expected to enjoy the world’s largest salary increases during 2008, with an average anticipated salary increase of 7.3 per cent, according to human resources research experts ECA International. C-Suite executives with Asia-Pacific regional experience are highly sought after, have tremendous mobility and command premium salary packages.

This extremely hot and volatile talent market is leading some employers to question whether an investment in leadership development and succession planning delivers a sufficient economic benefit. Why invest the time and resources in career advancement and succession planning efforts if those most qualified executives will simply leave the company, taking their training and experience to a competitor?

At CTPartners, we firmly believe that the corporate benefits arising from leadership development and succession planning are significant, and clearly outweigh the costs. It is important to remember that succession planning and employee retention go hand-in-hand.

While succession planning will fail without adequate senior management retention, employee turnover will skyrocket if promising executives have no window to their future advancement within the company.

It is inevitable that a corporation will lose some valuable employees to a competitor despite corporate leadership development efforts. But corporations can expect to lose a far greater number of key executives if they fail to invest in their emerging leaders and make career advancement opportunities visible to those executives.

When a high-potential, rising executive believes that the company is recognising his talent, and grooming him for future promotions, the executive will be motivated both to contribute his best effort and to remain with the company.

Conversely, if that up-and-coming leader knows that the company does not engage in succession planning, he will be motivated to look outside the company for career advancement. The result is an expensive and escalating talent problem.

Yes, succession planning does require a corporate investment, but failure to engage in it can ultimately be much more costly to the firm.

The responsibility for CEO succession planning lies with the board of directors, and so the best way to ensure that corporate boards attend to CEO succession planning is to establish a succession committee of the board.

The chairman of that committee should report to the board regularly regarding potential succession candidates, efforts being made to groom identified candidates and other matters. An established succession committee will require the board to maintain the appropriate focus on this important topic, even in the absence of a looming succession crisis.

Succession planning for other key executive positions should be handled by the human resources team in conjunction with the CEO. In fact, it is the CEO’s demonstrated commitment to succession planning that will make this corporate priority a business practice reality, and drive it throughout the upper echelons of the organisation.

The writer is managing partner with CTPartners, Singapore.


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AIG sues ex-CEO Greenburg

Written by Kelvin on March 29, 2008 – 4:13 pm -

Business Times - 29 Mar 2008

Company claims he ‘misappropriated’ US$20b in shares

(NEW YORK) American International Group, the world’s largest insurer by assets, sued the company’s former chief executive officer, Maurice ‘Hank’ Greenberg, claiming he ‘misappropriated’ AIG shares worth US$20 billion. AIG claims Mr Greenberg and six other former executives, including ex-chief financial officer Howard Smith, took over company stock held by an AIG affiliate, Starr International or SICO, in 2005.

Starr is AIG’s largest shareholder. AIG claims the defendants put themselves on Starr’s board and converted the stock into a private investment vehicle for their benefit.

‘Greenberg engineered a coup d’etat to usurp full control of SICO’s board of directors,’ AIG said in a complaint filed on Wednesday in New York state court in Manhattan.

AIG’s filing escalates the legal conflict between Mr Greenberg and the company he led for 38 years.

Mr Greenberg was forced to retire from AIG in March 2005, two months before then-New York State Attorney General Eliot Spitzer sued and Mr Greenberg, accusing him of ordering improper transactions to hide losses and inflate reserves.

Mr Spitzer dropped portions of the lawsuit that included four allegations tied to the investigation in 2006. Mr Greenberg denies any wrongdoing in that case, which is still pending.

AIG claims Mr Greenberg and the other defendants breached their duty to AIG, and said Mr Greenberg plans to sell or encumber the stock and use it ‘to start a venture capital and private equity firm to make investments in Eastern Europe, the Far East and the Middle East’.

The complaint seeks to prevent Mr Greenberg and other defendants from selling the stock.

The Starr shares had been used as special compensation for select employees of AIG, the insurer said in the complaint.

AIG filed a related suit against Starr International in federal court in Manhattan which is pending.

‘We were forced to file the claims now prior to the three-year anniversary of the commencement of the conduct giving rise to the AIG claims for breach of fiduciary duty,’ said Chris Winans, an AIG spokesman.

‘This is a protective action to preserve our claims against these individuals personally,’ Mr Winans said.

Mr Winans said Mr Greenberg and the other defendants had refused to extend the three-year legal deadline for filing such a lawsuit based on alleged conduct in 2005, forcing AIG to sue now.

Glen Rochkind, a spokesman for Starr International, said: ‘We expect to be successful in dismissing this additional merit-less lawsuit by AIG involving Starr International. This is little more than forum-shopping, since AIG’s earlier lawsuit against Starr International has not been successful in federal court.’ AIG’s federal suit seeks to wrest control of 290 million company shares from Starr International.

Mr Greenberg has sold shares through Starr valued at more than US$3 billion last year as the firm invested in ventures including Chinese private equity and Russian real estate\. \– Bloomberg


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